IT support
Industry-leading IT support by phone, email or bespoke customer portal
At Spectre Cybersecurity, we do support differently. Your dedicated IT Specialist becomes an extension of your team—anticipating issues, resolving them fast, and keeping your business moving
Why Choose Our IT Support Services
Our all-inclusive IT support packages ensure you never worry about technology again
Helpdesk Support
- Email, phone or portal access to your dedicated IT Specialist
- Device provisioning & imaging for new hires
- Hardware warranty coordination and repairs
- Onboarding & user training sessions
- Self-service portal with FAQs and guides
Proactive Monitoring
- 24/7 automated health checks on servers, networks & Wi-Fi
- Real-time alerts for CPU, memory, disk, connectivity anomalies
- Automated backups & disaster-recovery verification
- Trend dashboards for capacity planning
- Automated remediation scripts for common faults
Patch & Update Management
- Scheduled Windows & Mac OS updates during maintenance windows
- Critical third-party app patching (Office, Adobe, etc.)
- Cloud/SaaS platform update coordination (Office 365, G Workspace)
- Pre-deployment sandbox testing & rollback plans
- Compliance reporting for audit readiness
Endpoint Protection
- Enterprise-grade antivirus, anti-malware & intrusion prevention
- Next-gen firewall & VPN configuration oversight
- Regular vulnerability scans & threat quarantining
- Application whitelisting & policy enforcement
- Cloud identity & access protection for devices
Why partner with Spectre for your business IT support?
By partnering with us for your IT support, you sidestep the expense and complexity of hiring and training an in-house team—especially valuable for small businesses without the resources for a full-time IT manager. Our continuous monitoring and proactive management mean we’re always seeking budget-friendly ways to optimize your network
Our comprehensive managed services cover everything from network security and cloud integration to data backup, disaster recovery, helpdesk support, and routine IT maintenance. Most issues can be resolved remotely, but we’ll dispatch on-site assistance whenever it’s required
Choose from flexible service plans designed around your specific needs and budget, so you get top-tier support without overstretching your finances